Crisis & Emergency
111 TXT
- Telephone 111
- Website http://www.police.govt.nz/111-txt
- Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
An emergency 111 TXT service for people with hearing or speech difficulties.
Do you have difficulty hearing or talking on the phone? Register now for the 111 TXT service so you can contact Fire, Ambulance or Police in an emergency. For more information and registration, visit www.police.govt.nz/111-txt
Auckland Civil Defence Emergency Management (CDEM)
- Cost of Service Free
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Telephone
0800 222 200
09 301 0101 - Email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Website www.aucklandemergencymanagement.org.nz
- Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
Auckland Emergency Management is a part of Auckland Council and works in partnership with emergency services and other organisations to ensure effective coordination of civil defence and emergency management within its area.
The aim of Auckland Emergency Management is to:
Understand Auckland's hazards and the risks they may pose
Coordinate all planning activities related to hazard and emergency management
Encourage cooperation and joint action within the region
Assist our communities in becoming more resilient to hazards and prepared for emergencies.
Crimestoppers
- Telephone 0800555111
- Website http://www.crimestoppers-nz.org
- Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
Anonymous line to Police for reporting any suspected crime other than emergencies.
De Paul House
- Cost of Service Free, Low Cost
- Telephone 09 480 5959
- Email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Address 92/96 Onewa Road, Auckland 0627
- Postal Address PO Box 36312, Northcote, Auckland 0748
- Website https://www.depaulhouse.org.nz
- Facebook https://www.facebook.com/DePaulHouseNZ/
- Regions Served North Shore, Other Auckland areas
De Paul House provides transitional housing accommodation for families, in particular focusing on those families with low income. We offer social work advocacy and family support services such as secondhand clothing and household goods. We also host practical courses in our learning centre and have an early childhood centre. To be eligible for services clients must have dependent children, NZ residency or Permanent residence for 2 yrs plus. Entry to all services is based on a needs assessment.
Gambling Helpline Aotearoa
- Cost of Service Free
- Telephone 0800 654 655
- Email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Website www.gamblinghelpline.co.nz/
- Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
Gambling Helpline is a 24 hour, freephone helpline for those worried about gambling or the gambling of others. You can call them to receive immediate support, to be referred to another gambling support organisation, or for information services for problem gambling.
They also offer a free text facility: text 8006.
HELP
- Cost of Service Free
- Telephone 09 623 1700
- Email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Postal Address PO Box 10 345, Dominion Road, Mt Eden, Auckland 1442
- Website https://www.helpauckland.org.nz/
- Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
HELP Provides: 24 hour crisis support, information and counselling to women and children survivors of sexual assault; client support through forensic medical examinations and police statements; on-going face-to-face counselling and psychotherapy for children, young people and their families; preventative education packages, training and supervision; the 'We Can Keep Safe' pre-school programme in pre-schools.
Lifeline Aotearoa
- Telephone 0800 543 354
- Email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Address 95 Great South Road, Epsom, Auckland, 1051
- Postal Address PO Box 74-010, Greenlane 1546, Auckland
- Website http://www.lifeline.org.nz
- Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
Lifeline New Zealand's telephone counselling service provides 24 hours a day, 7 days a week counselling and support.
Mental Health Services - Adult
- Cost of Service Free
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Telephone
09 427 0360 (Rodney)
09 487 1414 or 09 487 1400 (North Shore)
09 822 8501 or 09 822 8601(Waitakere) -
Address
136 Whangaparaoa Road, Red Beach (Rodney)
44 Taharoto Road Takapuna (North Shore)
33 Paramount Drive (Waitakere) - Website www.waitematadhb.govt.nz
- Regions Served North Shore, Rodney, Waitakere
Providing services for adults (18-65 years) who are acutely unwell or in crisis, or have an on-going or recurring mental illness, or short term but significant mental health problem.
Community based care providing outpatient appointments
Inpatient care (Emergency/crisis assessment 24/7)
Alternatives to admission (crisis respite care and home based crisis support)
Access to specialist ongoing rehabilitation and extended care residential facilities (residential support needs provided by NGO, clinical needs met by WDHB)
Police
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Telephone
111 (Emergency), 105 (non-emergency) 09 839 0600 (Waitakere)
09 477 5000 (North Shore) or 09 426 4555 (Rodney) -
Address
52 Parkway Dr, Rosedale, Auckland 0622 (North Shore)
4 Riverside Road, Orewa, Auckland 0931 (Rodney)
7 Buscombe Ave, Henderson, Auckland 0610 (Waitakere) -
Postal Address
Private Bag 102 912 North Shore Mail Centre 0745 (North Shore)
PO Box 50, Orewa, Auckland 0946 (Rodney)
PO Box 21 162, Henderson, Waitakere, Auckland 0650 (Waitakere) - Website http://www.police.govt.nz
- Regions Served North Shore, Rodney, Waitakere
New Zealand Police is the lead agency responsible for reducing crime and enhancing community safety.
Provide 24 hour service, 365 days a year
Involved in crime prevention as well as responding to crime
Support and rehabilitate victims
Increase people's personal safety
Keep community free from intimidation, civil disturbance, and unreasonable annoyance
Reduce risk of property theft/loss/damage
Shakti Community Council
- Telephone 0800 742 584 or 09 838 4217
- Email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Address 153 Rathgar Road, Henderson, Auckland, 0610
- Postal Address PO Box 104245, Lincoln North, Henderson, 0654
- Website http://www.shakti.org.nz
- Regions Served North Shore, Waitakere, Other Auckland areas
Shakti provides intervention and prevention around family violence for women, children, young people and families from Asian, Middle Eastern and African communities.
Services that are provided include 24/7 multilingual national crisis-line, outreach social work, crisis-response, specialist advocacy (WINZ, HNZ, immigration and legal representation), refuge accommodation, counselling and life skills and safety programmes. Shakti also provides family conferencing, couple counselling, youth-specific social support in Auckland.
SHINE-Safer Homes in New Zealand Everyday
- Cost of Service Free
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Telephone
09 815 4601
09 520 8600 - Email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Address Ground Floor, 409 New North Road, Kingsland, Auckland 1021
- Postal Address PO Box 90 279, Victoria Street West, Auckland 1142
- Website https://www.2shine.org.nz
- Facebook https://www.facebook.com/shinenz/
- Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
Essential Services:
Helpline 0508 744 633, free 24/7 nationwide
Face to face appointments
Call out advocates - 24/7 in the Auckland City/North Shore area
Education in family violence issues for community groups & professionals
DVFREE training for workplaces
Men's Stopping Violence Programmes
KIDshine - for children who have witnessed family violence
Refuge
Shine in Schools
Ministry of Justice Approved Programmes for adult victims, their children & offenders
Suicide Crisis Helpline 0508 TAUTOKO
- Telephone 0508 82 8865
- Email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Address 95 Great South Road, Epsom, Auckland, 1051
- Postal Address PO Box 74-010, Greenlane 1546, Auckland
- Website http://www.lifeline.org.nz
- Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
0508 TAUTOKO is Lifeline Aotearoa's suicide crisis helpline. Operated by highly trained and experienced telephone counsellors who have undergone advanced suicide intervention training, 0508 TAUTOKO is a free, nationwide service available 24/7 for those in distress, or for those who may be concerned about the wellbeing of family, whanau or friends.
If you, or someone you know, is in immediate danger, please call emergency services immediately on 111.
Victim Support
- Telephone 0800 842 846
- Email This email address is being protected from spambots. You need JavaScript enabled to view it.
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Address
North Shore Police Station, 52 Parkway Drive, Mairangi Bay, 0630 (North Shore)
Whangaparaoa Police station, 716 Whangaparaoa Rd, Stanmore Bay 0943 (Rodney) - Postal Address PO Box 284 Whangaparaoa 0943
- Website http://www.victimsupport.org.nz
- Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
7 day per week agency working with victims of crisis and trauma
Advocacy
Court assistance
Support for victims of homicide
Sudden death referrals e.g. cot death, fire, fatal accidents, suicide etc.
Family group conferencing
Restorative Justice
Referral to specialist organisations and victim impact statements
Women's Refuge National Crisis Line
- Telephone 0800 733 843 or 0800 Refuge
- Regions Served North Shore, Rodney, Waitakere, Other Auckland areas
Support for women experiencing family violence crisis, women will be put in contact with a refuge in their area.