Crisis & Emergency

An emergency 111 TXT service for people with hearing or speech difficulties. Do you have difficulty hearing or talking on the phone? Register now for the 111 TXT service so you can contact Fire, Ambulance or Police in an emergency. For more information and registration, visit www.police.govt.nz/111-txt

Auckland Emergency Management is a part of Auckland Council and works in partnership with emergency services and other organisations to ensure effective coordination of civil defence and emergency management within its area. The aim of Auckland Emergency Management is to: Understand Auckland's hazards and the risks they may pose Coordinate all planning activities related to hazard and emergency management Encourage cooperation and joint action within the region Assist our communities in becoming more resilient to hazards and prepared for emergencies.

Anonymous line to Police for reporting any suspected crime other than emergencies.

De Paul House provides transitional housing accommodation for families, in particular focusing on those families with low income. We offer social work advocacy and family support services such as secondhand clothing and household goods. We also host practical courses in our learning centre and have an early childhood centre. To be eligible for services clients must have dependent children, NZ residency or Permanent residence for 2 yrs plus. Entry to all services is based on a needs assessment.

Gambling Helpline is a 24 hour, freephone helpline for those worried about gambling or the gambling of others. You can call them to receive immediate support, to be referred to another gambling support organisation, or for information services for problem gambling. They also offer a free text facility: text 8006.

HELP Provides: 24 hour crisis support, information and counselling to women and children survivors of sexual assault; client support through forensic medical examinations and police statements; on-going face-to-face counselling and psychotherapy for children, young people and their families; preventative education packages, training and supervision; the 'We Can Keep Safe' pre-school programme in pre-schools.

Lifeline New Zealand's telephone counselling service provides 24 hours a day, 7 days a week counselling and support.

Providing services for adults (18-65 years) who are acutely unwell or in crisis, or have an on-going or recurring mental illness, or short term but significant mental health problem. Community based care providing outpatient appointments Inpatient care (Emergency/crisis assessment 24/7) Alternatives to admission (crisis respite care and home based crisis support) Access to specialist ongoing rehabilitation and extended care residential facilities (residential support needs provided by NGO, clinical needs met by WDHB)

New Zealand Police is the lead agency responsible for reducing crime and enhancing community safety. Provide 24 hour service, 365 days a year Involved in crime prevention as well as responding to crime Support and rehabilitate victims Increase people's personal safety Keep community free from intimidation, civil disturbance, and unreasonable annoyance Reduce risk of property theft/loss/damage

Shakti provides intervention and prevention around family violence for women, children, young people and families from Asian, Middle Eastern and African communities. Services that are provided include 24/7 multilingual national crisis-line, outreach social work, crisis-response, specialist advocacy (WINZ, HNZ, immigration and legal representation), refuge accommodation, counselling and life skills and safety programmes. Shakti also provides family conferencing, couple counselling, youth-specific social support in Auckland.

Essential Services: Helpline 0508 744 633, free 24/7 nationwide Face to face appointments Call out advocates - 24/7 in the Auckland City/North Shore area Education in family violence issues for community groups & professionals DVFREE training for workplaces Men's Stopping Violence Programmes KIDshine - for children who have witnessed family violence Refuge Shine in Schools Ministry of Justice Approved Programmes for adult victims, their children & offenders

0508 TAUTOKO is Lifeline Aotearoa's suicide crisis helpline. Operated by highly trained and experienced telephone counsellors who have undergone advanced suicide intervention training, 0508 TAUTOKO is a free, nationwide service available 24/7 for those in distress, or for those who may be concerned about the wellbeing of family, whanau or friends. If you, or someone you know, is in immediate danger, please call emergency services immediately on 111.

7 day per week agency working with victims of crisis and trauma Advocacy Court assistance Support for victims of homicide Sudden death referrals e.g. cot death, fire, fatal accidents, suicide etc. Family group conferencing Restorative Justice Referral to specialist organisations and victim impact statements

Support for women experiencing family violence crisis, women will be put in contact with a refuge in their area.