Crisis & Emergency

An emergency 111 TXT service for people with hearing or speech difficulties.Do you have difficulty hearing or talking on the phone? Register now for the 111 TXT service so you can contact Fire, Ambulance or Police in an emergency. For more information and registration, visit www.police.govt.nz/111-txt

• Are you feeling stressed or just need someone to talk to?• Are you feeling down or a bit overwhelmed?• Do you know someone who is feeling out-of-sorts or down?Whatever it is, 1737 are there. ‘1737, need to talk?’ is New Zealand’s national mental health & addictions helpline number. Free call or free text 1737 any time, 24 hours a day, 7 days a week to talk to (or text with) a trained counsellor or you can talk to a peer support worker. Their service is completely free.

Call 0800 787 797 or text 8681, 24 hours a day, 7 days a week, to speak with a trained counsellor. All calls are free and confidential. The Alcohol Drug Helpline provides friendly, non-judgmental, professional help and advice. If you are concerned about your own drinking or drug taking they can assist with information, insight and support.If you are a family/whanau member, friend or professional concerned about someone else they can help you develop strategies for yourself and the other person.• Maori Line 0800 787 798• Pasifika Line 0800 787 799• YOUTH service 0800 787 894

Auckland Emergency Management is a part of Auckland Council and works in partnership with emergency services and other organisations to ensure effective coordination of civil defence and emergency management within its area.The aim of Auckland Emergency Management is to:• Understand Auckland's hazards and the risks they may pose• Coordinate all planning activities related to hazard and emergency management• Encourage cooperation and joint action within the region• Assist communities in becoming more resilient to hazards and prepared for emergencies.

De Paul House provides housing and support services for those most vulnerable in their community, focusing on families with dependent children. De Paul House:• Provide transitional housing accommodation for families, focusing on those families with low income and dependent children• Offer social work advocacy• Provide Family support services such as second-hand clothing and household goods• Host practical courses in their learning centre• Have an early childhood centreTo be eligible for services clients must have dependent children, NZ residency or Permanent residence for 2 yrs plus. Entry to all services is based on a needs assessment.

Gambling Helpline is a 24 hour, freephone helpline for those worried about gambling or the gambling of others. You can call them to receive immediate support, to be referred to another gambling support organisation, or for information services for problem gambling. They also offer a free text facility: text 8006.

HELP provides: • 24 hour crisis support, information and counselling to women and children survivors of sexual assault• Client support through forensic medical examinations and police statements• On-going face-to-face counselling and psychotherapy for children, young people and their families• Preventative education packages, training and supervision• 'We Can Keep Safe' pre-school programme in pre-schools.

Lifeline New Zealand's telephone counselling service provides 24 hours a day, 7 days a week counselling and support.

0508 TAUTOKO is Lifeline Aotearoa's free nationwide suicide helpline. Its available 24 hours a day, 7 days a week and is operated by highly trained and experienced telephone counsellors who have undergone advanced suicide prevention training. If you think you, or someone you know, may be thinking about suicide, call the Suicide Crisis Helpline for support. If you believe either you, or someone you know, is in immediate danger, please call emergency services immediately on 111.

If you’re worried someone may be suicidal and you're concerned about their immediate safety, call your local mental health crisis assessment team.

Mother of Divine Mercy offer Auckland-based wrap around support services including:• Advocacy, information and support when dealing with Police, lawyers, court, WINZ and other government agencies• Referrals to counsellors, doctors, lawyers and other support service• A Safe House Shelter • Free counselling• Education & awareness services and programmes• Culturally responsive support led by Pan – Pacific approaches

Oranga Tamariki are the Ministry dedicated to supporting any child in New Zealand whose wellbeing is at significant risk of harm now, or in the future. They also work with young people who may have offended, or are likely to offend. Their belief is that in the right environment, with the right people nurturing them, any child can, and should flourish.

New Zealand Police is the lead agency responsible for reducing crime and enhancing community safety. • Provide 24 hour service, 365 days a year• Involved in crime prevention as well as responding to crime• Support and rehabilitate victims• Increase people's personal safety• Keep community free from intimidation, civil disturbance, and unreasonable annoyance• Reduce risk of property theft/loss/damagePlease call 111 for emergencies and 105 (0800 105 105) for non emergencies.

Samaritans provide confidential, non‑judgemental & non‑religious support.If you are experiencing loneliness, depression, despair, distress or suicidal feelings, call their 24/7 crisis helpline for support.

SHINE provide the following essential services:• Helpline 0508 744 633, free 24/7 nationwide• Face to face appointments• Call out advocates - 24/7 in the Auckland City/North Shore area• Education in family violence issues for community groups & professionals• DVFREE training for workplaces• Men's Stopping Violence Programmes• KIDshine - for children who have witnessed family violence• Refuge• Shine in Schools• Ministry of Justice Approved Programmes for adult victims, their children & offenders

0508 TAUTOKO is Lifeline Aotearoa's suicide crisis helpline. Operated by highly trained and experienced telephone counsellors who have undergone advanced suicide intervention training, 0508 TAUTOKO is a free, nationwide service available 24/7 for those in distress, or for those who may be concerned about the wellbeing of family, whanau or friends.If you, or someone you know, is in immediate danger, please call emergency services immediately on 111.

Victim Support provides a free, nationwide support service for people affected by crime, trauma, and suicide in New Zealand. They help their clients to find safety, healing, and justice after crime and other traumatic events.Their service is delivered by a nationwide network of trained Support Workers who can help you with:• Someone to listen, talk with, and support you to cope through crime, trauma, and loss• Help to answer your questions, understand your rights, and make informed choices• Someone to assist and support you at court trials, hearings, and dealing with police and other government agencies• Help to access local support services and counselling to suit your situation• Safety planning and support for people affected by family violence and harm• Help to prepare Victim Impact Statements and attend family group or restorative justice conferences• Financial assistance for victims of serious crime.

0800 What's Up is Aotearoa's only national children's helpline and webchat service. You can talk to them confidentially about anything. They're trained counsellors and are happy to help you with whatever you need. They can listen or give advice. They're there for everything that's on your mind no matter how big or small.• 0800 What's Up (0800 942 8787) Mon-Fri 12 pm -11 pm, Sat/Sun 3 pm -11 pm• Online chat: whatsup.co.nz Mon-Fri 1pm-10pm and Sat/Sun 3pm-10pm

The Women's Refuge National Crisis Line provides support for women experiencing family violence crisis. Women will be put in contact with a refuge in their area.

Youthline provides a number of services for young people, families and adults. As well as the free helpline Youthline offers face to face and web-based counselling including ACC funded support (non-ACC funded counselling incurs a cost determined on a sliding scale from $40 to $120 per hour), mentoring, Youth Services, workshops, programmes and volunteer helpline training.